⏱  CURRENT PRODUCTION TIME

Production time is the time needed to prepare your order before it shops. Carrier transit time begins after shipment is picked up by carrier. Our current turnaround time is 1-3 business days. 

* Weekends and shop closures do not count as production days. 

* Holiday closures may affect processing and shipping schedules.

HOLIDAY CLOSURES

Production, shipping, and customer service pause on shop closure dates.

  •  November 2026

    🦃 Thanksgiving Day 11/26 - CLOSED

  • December 2026

    🎅 Christmas Eve 12/24 - CLOSED
    🎄 Christmas Day 12/25 - CLOSED
    🎉 New Year's Eve 12/31 - CLOSED

  • January 2027

    ✨ New Year's Day 1/1 - CLOSED

TRACK YOUR ORDER

Find shipping confirmation email to find your tracking link or sign into your Eclipse account to find all orders with available tracking information. 

Reminder: The tracking you see, our customer service team sees. 

TRACK MY ORDER

FREQUENTLY ASKED QUESTIONS

When will my order ship?

Orders leave our shop within 1–3 business days, excluding weekends and shop closures.

After shipment:

  • UPS: 5 business days.
  • FedEx Express 2-Day: 2 business days.
  • USPS: See the service estimate at checkout.

Faster shipping does not shorten production time.

Does expedited shipping speed up production?

No, expedited shipping does not speed up production. It only expedites your order with the carrier themselves. 

Where can I find my tracking information?

You can find your tracking information listed in your email. This email is titled "Your Order Shipped". You may also log in to your Eclipse account and find your order listed there.  

Why hasn't my tracking information updated?

Please allow 24-48 hours for your tracking to update once it leaves our shop to see if the package gets scanned in at a facility. Reminder, our customer service team sees the same tracking information that you do. 

What should I do if my package is delayed?

Please allow 24-48 hours for any new tracking updates to come through for your package. Sometimes, carriers do not scan packages from warehouse to warehouse. Some carriers also might be experiencing delays within their system. After 2-3 days with no new update, please contact our customer support team HERE.

What if tracking says delivered, but I haven't received it?

Sometimes carriers mis-deliver packages to neighbors or stick your package at the end of a driveway. Please look around your home for a misplacement of a package or check with your neighbors before reporting it as lost. Not to mention, some carriers also mark it as delivered on accident before its delivered. We would love to help you figure out where your package is if you ever end up in this situation! Please fill out this form HERE to contact us directly. 

Can I change my shipping address after ordering?

If you need to change your shipping address after your order is placed, contact us immediately. We cannot guarantee that we will be able to change it, but we will certainly try our best to catch the package, change the address, and relabel it before the carrier picks up your order. You may fill out your inquiry HERE on our contact form. 

Will my order arrive before the holiday?

Last day to place orders for guaranteed Christmas delivery is December 18th. 

Do you offer gift wrapping? Or gift cards?

Yes we do! The gift wrapping HERE is a perfect add on and is ready to go straight under the tree! Can't decide what to get?An Eclipse gift cards are a perfect alternative HERE.

STILL NEED HELP?

We would love to help. Please have your order number and a brief description of the issue ready to input into our contact form found below. 

CONTACT CUSTOMER SUPPORT