YOUR HOLIDAY ORDER, MADE SIMPLE
Holiday Shipping
Planning a holiday gift? Find our current production time, holiday ordering deadlines, and tracking information below so you know what to expect.
Ordering for Christmas?
Standard orders ship within 3 business days, excluding weekends, holidays and scheduled shop closures. Review available shipping services before ordering. If you need delivery by a specific date, contact us before you place your order.
PRODUCTION & SHIPPING TIMES
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Within 3 business days
Standard order processing
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Carrier transit
See service estimates below and at checkout.
SHIPPING OPTIONS & RATES
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Orders under $120
FedEx 2-Day | $12.95 · 2 business days
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Orders $120+
UPS Shipping | FREE · Approximately 5 business days
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Orders $120+
FedEx 2-Day | $7.95 · 2 business days
HOLIDAY CLOSURES
Production, shipping, and customer service pause on shop closure dates.
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NOVEMBER
CLOSED
26 — Thanksgiving Day
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DECEMBER
CLOSED
24–25 — Christmas Eve & Day
31 — New Year's Eve
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JANUARY
CLOSED
1 — New Year's Day
TRACK YOUR ORDER
Find your tracking information in your shipping confirmation email or view your orders online.
Reminder: The tracking you see, our customer service team sees.
FREQUENTLY ASKED QUESTIONS
When will my order ship?
Standard orders ship within 3 business days after you place your order. Your total delivery time includes processing plus carrier transit. Transit starts when the carrier receives your package. Expedited shipping speeds up transit only.
See the service estimates above and at checkout.
Does expedited shipping speed up production?
Expedited shipping speeds up carrier transit. Your order still needs time to be prepared before it ships.
Where can I find my tracking information?
You can find your tracking information listed in your email. This email is titled "Your Order Shipped". You may also log in to your Eclipse account and find your order listed there.
Why hasn't my tracking information updated?
Please allow 24-48 hours for your tracking to update once it leaves our shop to see if the package gets scanned in at a facility. Reminder, our customer service team sees the same tracking information that you do.
What should I do if my package is delayed?
Please allow 24-48 hours for any new tracking updates to come through for your package. Sometimes, carriers do not scan packages from warehouse to warehouse. Some carriers also might be experiencing delays within their system. After 2-3 days with no new update, please contact our customer support team HERE.
What if tracking says delivered, but I haven't received it?
Sometimes carriers mis-deliver packages to neighbors or stick your package at the end of a driveway. Please look around your home for a misplacement of a package or check with your neighbors before reporting it as lost. Not to mention, some carriers also mark it as delivered on accident before its delivered. We would love to help you figure out where your package is if you ever end up in this situation! Please fill out this form HERE to contact us directly.
Can I change my shipping address after ordering?
If you need to change your shipping address after your order is placed, contact us immediately. We cannot guarantee that we will be able to change it, but we will certainly try our best to catch the package, change the address, and relabel it before the carrier picks up your order. You may fill out your inquiry HERE on our contact form.
Will my order arrive before the holiday?
Standard orders ship within 3 business days, excluding weekends, holidays and scheduled shop closures. Review available shipping services before ordering. If you need delivery by a specific date, contact us before you place your order.
STILL NEED HELP?
Our customer service team is happy to help with your order.