Refund policy
How To Return An Item
All Eclipse Holsters products are backed by our Lifetime Warranty. If you’re unhappy with the fit or quality, just reach out to request a return, refund, or exchange. We do review each request to ensure fair use of our policy and reserve discretion to prevent abuse.
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Email info@eclipseholsters.com with your order number and reason for return.
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Return Address:
Eclipse Holsters
152 Tewning Road, Unit D
Williamsburg, VA 23188
USA
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Include a signed letter or completed return form and your original receipt.
Restocking Fee
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A standard 10% restocking fee applies to all non-defective returns and will be deducted from your refund.
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Original shipping & handling charges are non-refundable.
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Discretion Clause: We monitor return history and may adjust or waive restocking fees—or, in rare cases, decline returns—if we determine a pattern of misuse or abuse.
Exchanges
We honor exchanges for:
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Our Error: Wrong item shipped or order mistake—no fee or restocking charge.
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Defective Products: Faulty workmanship or materials—holster replaced at no cost.
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Appearance Concerns: Unused, in-box items may be swapped for a different model or color.
Situations Not Covered:
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Exchanges requested more than 6 months after purchase.
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Changes in your firearm model (compatibility issues due to a different gun).
How We Apply Discretion
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Each return or exchange is reviewed by our customer-care team.
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We may request photos or additional details to verify defect vs. misuse.
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In cases of clear abuse (e.g., deliberate damage, unauthorized modifications), we reserve the right to refuse a full no-charge replacement and may offer a paid repair or partial refund instead.
We value your satisfaction and strive to keep this policy fair for everyone. If you have questions about eligibility or next steps, please contact us at info@eclipseholsters.com.