Refund policy

Returns & Lifetime Warranty

✉️ Start here

Email info@eclipseholsters.com with your order number and reason. Wait for approval—we’ll email your prepaid return label and instructions.

 

🚚 Who pays shipping?

  • Our mistake or covered defect: We cover return and replacement shipping, including compatibility issues caused by incorrect website information or team advice.
  • Your ordering or preference change: You pay return shipping and replacement shipping for exchanges. Free-shipping promotions don’t apply to exchanges.

We review fit concerns before deciding who pays and confirm charges first. Return shipping is deducted from refunds or collected with exchange charges.

Shipping fees for eligible customer ordering or preference requests:

  • Return for refund: $6.95 deducted from your refund.
  • Exchange via USPS: $13.90 total shipping.
  • Exchange via FedEx: $19.90 total shipping.

Any product price difference is additional. These shipping charges do not apply when Eclipse is responsible for an order error or covered manufacturing defect.

 

💳 Refunds — no restocking fee

  • Approved refunds go to your original payment method after we receive and inspect the return.
  • Original shipping is non-refundable for customer selection or preference returns.
  • If Eclipse is responsible, we also refund original shipping attributable to the affected item.
  • Shipping originally provided free is never deducted.

 

🔁 Preference exchanges — within 6 months

Request selection or preference exchanges within six months of purchase. Items must be unused, unmodified, and include all components. We confirm any price difference and shipping charges before processing.

 

🛡️ Lifetime Warranty

All Eclipse Holsters products are covered. The six-month exchange limit does not apply to covered warranty issues.

Ordering mistakes, preference changes, and buying a different firearm aren’t manufacturing defects. Misuse, deliberate damage, or unauthorized modifications may affect coverage. We may request photos and firearm details.

Approved returns: Include your order number and agreed return/exchange details.

Eclipse Holsters
152 Tewning Road, Unit D
Williamsburg, VA 23188, USA

Our Lifetime Warranty covers qualifying Eclipse-manufactured holsters and accessories. TASER devices are not covered by Eclipse’s lifetime warranty. Courtesy exceptions may be made. Documented policy abuse may restrict discretionary returns or exchanges.

TASER Pulse 2 — Returns & Manufacturer Warranty

All TASER Pulse 2 device sales are final, whether opened or unopened. Returns and exchanges are not accepted for change of mind, accidental purchases, or other non-defective reasons.

If your device arrives defective, damaged, or incorrect, contact info@eclipseholsters.com for assistance. Exceptions apply as required by law.

Qualifying defects in materials and workmanship are covered by Axon’s one-year limited manufacturer’s warranty, subject to its terms and applicable consumer protection laws.

Do not ship a TASER device or cartridges back without return authorization and shipping instructions.

This device policy is separate from Eclipse’s holster return policy and lifetime warranty.